Last Updated: 9 June 2026

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1. Who We Are

Sam’s Ceramics (“we”, “us”, “our”) operates a pottery painting studio in Huddersfield and provides pottery painting sessions, workshops, events, parties and related services.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Sam’s Ceramics
Email: samsceramics@hotmail.com
Website: www.samsceramics.co.uk

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2. Information We Collect

We may collect and process the following information:

Information You Provide

• Name

• Email address

• Telephone number

• Billing and payment details

• Booking information

• Party and event details

• Communications sent to us by email, social media or contact forms

Information Collected Automatically

When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Website usage data

• Cookie information

3. How We Use Your Information

We use your information to:

• Process and manage bookings

• Contact you regarding your booking or order

• Provide customer support

• Process payments

• Manage parties, workshops and events

• Improve our website and services

• Comply with legal and accounting obligations

• Prevent fraud and misuse of our services

Where you have given consent, we may also send occasional marketing communications.

4. Lawful Basis for Processing

Under UK GDPR, we process personal data because:

• It is necessary to fulfil a contract with you.

• It is necessary for our legitimate business interests.

• We are legally required to retain certain records.

• You have provided consent where required.

5. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

• Website and booking system providers

• Payment processors

• Accountants and professional advisers

• IT and technical support providers

• Legal or regulatory authorities where required by law

These providers are only permitted to use your information for the services they provide to us.

6. Payment Information

Payments made through our website are processed securely by third-party payment providers. We do not store full payment card details on our systems.

7. Marketing

If you subscribe to our mailing list or choose to receive updates, we may send you information about:

• Upcoming events

• Workshops

• Promotions

• New products and services

You can unsubscribe at any time using the link in our emails or by contacting us.

8. How Long We Keep Information

We retain personal information only for as long as necessary to:

• Provide our services

• Meet legal and accounting requirements

• Resolve disputes

• Enforce our agreements

Financial records may be retained for up to six years to comply with HMRC requirements.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information where applicable

• Restrict or object to processing

• Request transfer of your data

• Withdraw consent where consent is the basis for processing

To exercise any of these rights, please contact us.

10. Cookies

Our website may use cookies and similar technologies to:

• Ensure the website functions correctly

• Improve user experience

• Analyse website traffic

• Monitor website performance

You can control cookies through your browser settings.

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11. Children’s Information

Many of our activities are designed for children. Personal information relating to children will only be collected where necessary for bookings, events or enquiries and will be handled in accordance with applicable data protection laws.

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12. Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no internet transmission can be guaranteed to be completely secure.

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13. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the:

Information Commissioner’s Office

The ICO is the UK’s independent authority for data protection matters.

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14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon posting.

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